US Department of Health and Human Services
Centers for Disease Control and Prevention (CDC)
CERC Manual 2019
CDC’s Crisis and Emergency Risk Communication (CERC) manual is based on psychological and communication sciences, studies in issues management, and practical lessons learned from emergency responses. The CERC manual is intended for public health response officials and communicators who have a basic knowledge of public health communication, working with the media and social media, and local and national response structures.
Psychology of a Crisis – CDC
– The four ways people process information during a crisis
– Mental states during a disaster, such as uncertainty, helplessness, and hopelessness
– Risk perception and behaviors
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